Most frequent questions and answers
It takes 1-3 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: Germany: 1-3 business days Europe: 3-5 business days
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [email protected].
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Visionaer offers hassle-free Exchanges & Returns within two weeks after receiving your products. For more check out our return policy
Our products are designed in germany and made in china. We are currently working on producing completely in germany.